Legal
This page applies to ahoy.ad websites, apps, APIs, software, AI tools, media workflows, beta features, paid plans, support, and related services. If a signed order form, data processing addendum, enterprise agreement, or other written agreement applies, that agreement controls where it conflicts with this page. Product and account support requests go to [email protected]. Legal and privacy requests go to [email protected]. Security reports go to [email protected].
Terms of Service
Who we are
ahoy.ad is operated by Fat Pitch Ltd, a Cyprus limited company registered as HE 453319 with VAT ID CY60036094H. Its registered address is Mesopotamias 8, Filippou Apartments, Flat/Office 19, Oroklini 7041, Larnaca, Cyprus.
Using the services
You may use the services only if you can legally enter into these terms. If you use the services for a company or other organization, you confirm that you have authority to bind that organization. You are responsible for your account, users, credentials, workspace settings, connected systems, and all activity under your account.
We may add, remove, test, limit, suspend, or change features, plans, models, providers, integrations, usage limits, and service availability. Roadmaps, demos, examples, benchmarks, launch timing, and feature descriptions are informational and are not binding commitments unless stated in a signed agreement.
Plans, billing, credits, and cancellation
We may offer free, trial, beta, subscription, prepaid, usage-based, credit-based, enterprise, or custom plans. Prices, included usage, quotas, renewal rules, taxes, overages, expiration periods, and payment terms may vary by plan, order form, checkout flow, or written agreement.
Unless a plan or law says otherwise, subscriptions renew until cancelled, fees are due when charged, used credits and completed generations are non-refundable, and unused prepaid credits may expire after the disclosed period. We may issue credits, re-runs, fixes, or refunds at our discretion, especially where an issue is caused by ahoy.
Your content
You are responsible for domains, prompts, uploads, brand assets, product information, customer materials, instructions, feedback, approvals, claims, offers, account data, and any other content you provide or connect to the services. You confirm that you have the rights, permissions, notices, and lawful basis needed to provide that content and allow us to process it.
You grant ahoy the rights needed to host, copy, transmit, transform, analyze, generate from, display, and otherwise process your content to provide, secure, support, improve, and develop the services. This includes using inputs, outputs, approvals, rejections, edits, usage data, and performance signals to improve prompts, workflows, evaluation, quality controls, generation systems, and product features, unless a separate agreement, product setting, or law says otherwise.
Generated output
Subject to payment of applicable fees and compliance with these terms, you may use generated outputs for your own business purposes. As between you and ahoy, we do not claim ownership of your paid final outputs, but we keep ownership of our software, models, prompts, systems, workflows, know-how, templates, product design, and service improvements.
AI and creative systems can produce inaccurate, incomplete, similar, or unexpected results. Outputs may not be unique and may require human review. You are responsible for reviewing outputs before use and for making sure they comply with laws, platform rules, advertising rules, intellectual property rights, privacy rights, publicity rights, likeness rights, consumer protection rules, industry rules, and your own brand requirements.
Publishing, integrations, and third-party services
The services may connect to third-party platforms, APIs, schedulers, ad networks, analytics tools, model providers, payment providers, storage providers, or other services. Third-party services are governed by their own terms and policies. You are responsible for the settings, permissions, content, audiences, budgets, claims, and publication decisions you make through those services.
Nothing should be treated as posted, published, approved, compliant, or final unless you or an authorized user has reviewed and approved it through the relevant workflow. We may block, pause, remove, refuse, or require review of content or workflows that appear unlawful, unsafe, abusive, infringing, deceptive, or likely to violate platform rules.
Our intellectual property
ahoy and its licensors own the services, software, website, interfaces, logos, trademarks, designs, documentation, workflows, templates, prompts, model orchestration, feedback systems, analytics, and other technology. You may not copy, reverse engineer, resell, scrape, benchmark for a competing service, bypass limits, or misuse the services except as allowed by law or written agreement.
Disclaimers and limits
The services are provided on an as-is and as-available basis unless a written agreement says otherwise. We do not promise that the services will be uninterrupted, error-free, secure, compliant for your specific use case, or that any output will achieve a particular business, advertising, legal, financial, or performance result.
To the maximum extent allowed by law, ahoy will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, advertising spend, platform account action, or business interruption. To the maximum extent allowed by law, our aggregate liability for claims relating to the services is limited to the amount you paid to ahoy for the services giving rise to the claim during the 12 months before the event giving rise to liability.
Indemnity, suspension, and termination
You will defend and indemnify ahoy from claims, losses, liabilities, damages, costs, and expenses arising from your content, outputs, use of the services, violation of these terms, violation of law, violation of third-party rights, or publication decisions. We may suspend or terminate access if we believe there is risk, non-payment, abuse, legal exposure, security risk, or violation of these terms.
Governing law
Unless a written agreement says otherwise, these terms are governed by the laws of Cyprus, without regard to conflict-of-law rules. Courts in Cyprus will have jurisdiction, except where mandatory consumer or data protection laws require another forum. Nothing in these terms limits rights that cannot be limited by law.
Privacy Policy
Data we may collect
We may collect contact information, account information, billing information, business information, product and brand information, domains, uploads, prompts, inputs, generated outputs, approvals, rejections, edits, performance data, integration data, support messages, marketing preferences, device data, browser data, IP address, log data, cookie data, usage data, and interaction analytics such as page paths, clicks, scroll depth, heatmaps, and masked session replay where enabled.
We may receive data directly from you, from your users, from connected services, from service providers, from public sources, from referrals, from events or campaigns, and from automated collection when you use the services.
How we use data
- To provide, operate, maintain, secure, debug, and support the services.
- To create accounts, process payments, manage plans, apply limits, and communicate with users.
- To build profiles, generate content, evaluate quality, handle review workflows, and support integrations.
- To improve prompts, models, workflows, evaluation systems, recommendations, generation quality, safety controls, and product features.
- To analyze usage, measure performance, prevent abuse, detect security issues, enforce terms, and comply with law.
- To send service, legal, security, product, and marketing communications where allowed.
Legal bases
Where a legal basis is required, we may rely on contract performance, legitimate interests, consent, legal obligations, and, where necessary, protection of vital interests or public-interest grounds. The specific basis depends on the data, context, service, region, and user relationship.
Sharing data
We may share data with service providers, subprocessors, affiliates, contractors, advisors, payment processors, infrastructure providers, analytics providers, AI and media providers, storage providers, communication providers, support providers, security providers, automation providers, integration partners, business partners, and legal or regulatory authorities where needed to operate the services, comply with law, protect rights, or complete a business transaction.
We do not sell personal data for money. Some analytics, advertising, or attribution tools may be treated as sharing, targeted advertising, or similar activity under certain laws. Where required, we will provide applicable notices and choices.
International transfers
We may process data in countries other than where you live or operate. Where required, we use appropriate transfer mechanisms, contractual terms, risk assessments, or other safeguards.
Retention
We keep data for as long as reasonably needed for the purposes described here, including to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent abuse, support audits, improve services, and preserve business records. Retention periods may vary by data type, plan, region, settings, and legal requirement.
Your rights and choices
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal data. You may also have the right to withdraw consent or complain to a regulator. To make a request, contact [email protected]. We may need to verify your identity and may retain information where permitted or required by law.
Children
The services are not intended for children. Do not use the services or submit personal data if you are under the age required to consent to online services in your location.
Acceptable Use
You may not use the services to create, upload, generate, publish, promote, or distribute unlawful, deceptive, fraudulent, harmful, discriminatory, infringing, abusive, unsafe, exploitative, or platform-violating content or activity.
Restricted uses include spam, phishing, malware, scraping without authorization, credential theft, evading security controls, impersonation, undisclosed synthetic impersonation, non-consensual likeness use, illegal surveillance, harassment, hate, sexual exploitation, deceptive endorsements, fake reviews, misleading claims, prohibited regulated goods or services, and content that violates applicable ad platform or social platform rules.
You are responsible for substantiating express and implied claims, including product, health, financial, environmental, earnings, testimonial, comparative, and performance claims. We may restrict or require review for sensitive or regulated areas such as health, finance, insurance, legal services, employment, housing, credit, politics, elections, gambling, alcohol, adult content, minors, biometrics, weapons, controlled goods, crisis topics, or other high-risk uses.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the services and data we process. No system is perfectly secure, and we cannot guarantee that unauthorized access, data loss, outages, or incidents will never happen.
You are responsible for using strong credentials, protecting account access, configuring permissions carefully, reviewing integrations, and promptly notifying us about suspected compromise. If you believe you found a security issue, contact [email protected] and do not access, alter, destroy, disclose, or exfiltrate data without authorization.
Subprocessors and Data Processing
When we process personal data for a business customer as a processor or service provider, the applicable data processing addendum, order form, or written agreement governs that processing. Where no separate DPA is in place, this page describes our general approach but does not replace terms required for enterprise or regulated processing.
We may use subprocessors and service providers for hosting, infrastructure, security, routing, logging, analytics, attribution, payments, email, storage, support, AI, media generation, inference, automation, integrations, API functionality, and other operations. Provider choices may change as the services evolve. We will provide notice, contractual commitments, or objection rights where required by law or written agreement.
Customers are responsible for their own legal basis, notices, permissions, consents, retention settings, publishing decisions, and instructions for personal data they submit to the services. We will assist with reasonable data protection requests where required by law or written agreement.
Changes and Contact
We may update this page from time to time. The updated version applies when posted unless a later effective date is stated. Material changes may be communicated through the website, product, email, or other reasonable means.
Product and account support requests should be sent to [email protected]. Legal and privacy requests should be sent to [email protected]. Security reports should be sent to [email protected].